Shipping & Delivery Policy

Welcome to BZONE. We are committed to delivering your orders accurately, safely, and as quickly as possible. Please review our shipping policy below for full details on our delivery areas, costs, and timeframes across the State of Kuwait.

1. Delivery Timeframes & Working Hours

• Delivery Window: Orders are typically delivered within up to 3 business days. While this is our standard timeframe, our team makes every effort to dispatch and deliver your package as early as possible.

• Daily Delivery Hours: Our delivery hours are daily from 5:00 PM to 12:00 Midnight.

• Order Processing: Orders are handled Saturday through Thursday. Orders placed on official public holidays are queued for dispatch on the subsequent business day.

2. Delivery Areas & Rates

We provide nationwide delivery across Kuwait. Delivery rates based on your selected address are structured as follows:

All delivery charges are calculated transparently and shown at checkout prior to order confirmation.

3. Order Tracking & Delivery Coordination

• You will receive delivery updates regarding your order status via SMS, WhatsApp, or email.

• Because deliveries take place between 5:00 PM and 12:00 Midnight, our courier driver will contact you via phone or WhatsApp prior to arrival to confirm your location and availability. Please ensure your contact number is active and reached easily.

4. Address Accuracy & Unsuccessful Deliveries

• Customers must provide complete and accurate delivery details (Area, Block, Street, House/Building/Apt details).

• If a delivery attempt fails due to customer unavailability during the delivery window, an unreachable phone number, or an incorrect address, additional delivery fees may apply for rescheduling and re-dispatching the package.

5. Customer Support

For any shipping updates, order inquiries, or special delivery instructions, reach out to our team:

• Brand Name: BZONE

• Email: info@bzone.co

• Phone / WhatsApp: +965 66648249

• Location: Kuwait